Shipping policy

Shipping Policy

At Ranul Sense, we take pride in delivering our handcrafted products to you with care and attention. Please review the following shipping policies to understand the process and timeline for your order.

1. Processing Time

  • All orders are processed within 1-3 business days.
  • Orders are not processed or shipped on weekends or public holidays.
  • If there is a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We currently offer standard and express shipping options within Germany and to select international locations.
  • Standard Shipping within Germany: Estimated delivery within 3-5 business days.
  • Express Shipping within Germany: Estimated delivery within 1-2 business days.
  • International Shipping: Delivery times vary by destination and can range from 7-21 business days, depending on customs clearance and other factors.

3. Shipping Carriers

We use trusted carriers like DHL and UPS to ensure your products arrive safely.

4. International Shipping

  • Please note that import duties, taxes, and customs fees may apply to international orders. These charges are not included in the product price or shipping cost and are the customer’s responsibility upon receiving the shipment.
  • Customs policies vary by country, so please check with your local customs office for more information.

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the link provided.

6. Shipping Address

  • Please ensure that your shipping address is entered correctly to avoid delays or misdelivery. We are not responsible for orders shipped to incorrect addresses provided by customers.
  • If you realize there is an error in your shipping address, please contact us immediately at info@ranulsense.com.

7. Lost or Damaged Packages

  • If your order is lost during transit or arrives damaged, please contact us at info@ranulsense.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
  • For damaged items, we may require photos of the packaging and the product(s) to facilitate the claims process.

8. Returns

Please refer to our Return Policy for more information on how to return or exchange an item.

9. Contact Us

For any shipping-related inquiries, feel free to reach out to us at:  info@ranulsense.com